Milwaukee Las Vegas Nashville
 
 

Services We
Don't Offer

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Due to liability risk and company policy, at this time we do not offer the following services.

 

⟡

  • Steam Cleaning / Carpet Shampooing
  • Chandeliers
  • Delicate Light Fixtures
  • Wall Cleaning
  • Wiping Down Doors
  • Standing on Ladders or Stools
  • Cleaning of Animal Waste
  • Unfinished Basements
  • Utility Closets
  • Paint Removal
  • Any Kind of Blind Cleaning
  • Hands and Knees Floor Cleaning
  • Heavy Trash Removal
  • Organizing / Decluttering
  • Post Renovation / Construction Clean-up
  • Breaking Down Boxes
  • Moving of Furniture or Appliances
  • Grout Fixing (sealing, advanced-level grout needs)
  • Garages
  • Laundry
  • Inside Dishwasher
  • Inside Washer & Dryer
  • Inside Tracks of Windows / Doors
  • Exterior of Windows
  • Anything Outside the Home
  • Removal of Cabinet Liners
  • Adhesive Removal
  • Cleaning while other vendors are in the home
  • Cleaning if there are cockroaches present

 
 

Service
Disclaimer

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Your Happiness is Our Priority
From the moment you sign up for service with Sparkly, we will go the extra mile to deliver the best professional cleaning experience.

 
 

In order to enhance your experience, please read the following:

⟡ Sparkly does not guarantee the removal of stains such as rust, mildew, or others that developed over time from lack of maintenance

⟡ All areas are expected to be free of clutter. How to prepare for a house cleaning⟶

⟡ Please contact us in advance to discuss items or surfaces that may need special care

⟡ All surfaces (marble, granite, hardwood floors, etc.) are assumed sealed and ready to clean without causing harm

⟡ Furniture on wood floors is assumed to have proper protection

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Satisfaction
Guarantee

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Oh no! We’re so sorry to hear that you are unhappy with your service! Please let us know right away and we will come back *free of charge to review and remedy the areas you are unhappy with. We are not perfect and will do whatever we can to come back and make things right!

 
 
 

Are there stipulations / exclusions?
Yes.

  1. Pretty please do your best to notify Sparkly within 24 hours of your cleaning

  2. The unhappiness and the fixes must be related to the scope

  3. Homes not in standard condition are excluded (hoarding, biohazard, etc.)

  4. If there was unhappiness with things we can’t do or extra services not added on, we would not be able to come back

*Is it always free? 
As long as the fix is related to the scope of the cleaning and there are things to clean, there is absolutely no charge. However, in the event the fix-up is outside the scope and / or there isn’t anything within the scope to clean, Sparkly will charge a trip free of $75 and potential further fees based on items cleaned outside the original agreement. In this circumstance we’d call you immediately to discuss while on-site.

Are you able to come back the same day?
At times we are able to come back the same day depending on when we are notified and everyone’s schedules (including yours!). What we will guarantee is we’ll remedy the situation by sending someone back at our first opening in the schedule (typically same day or next day). Our ultimate goal is to remedy things for you ASAP and make sure you’re happy! :)

How often can I use the Satisfaction Guarantee?
There is not a set limit. We want to provide a great experience and make things right when appropriate. Having everyone use the policy in a fair way ensures Sparkly can continue to offer it. In the rare event the policy is used excessively / abused, we reserve the right to require additional time and budget for future cleanings or void the policy on future cleanings as well.

What if I don’t want you to come back?
If someone is disappointed with their cleaning, as members of the human race and fellow travelers on this journey of life, we’ll be equally disappointed to hear that. I can promise you that we’re really doing our best as a local female & family-owned business, but definitely make mistakes sometimes and feel terrible when that happens. All we want to do is make things right for you if and when we miss the mark. Either way please notify us and we’ll do whatever we can to ensure your satisfaction.

Last words :)
Overall, we believe that the most mutually beneficial relationships are ones that…

  1. are honest

  2. are nice

  3. understand the human factor

Thank you for being here, for your patience, and for supporting a local business!

Who do I need to contact?

Please contact Sparkly HQ:
[email protected]
or (414) 581 1555