Sparkly cleaning

Trainer
Notables

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7 Key Areas

01 PRODUCTS / SUPPLIES

• Which products are used on which surfaces

• Vacuum maintenance

• Proper dilution (heavy water!)

• Dish soap is our degreaser

• 3 day notice when you’re out of something, ordering process

• Do not bring unapproved products into client homes

02 CLEANING TECHNIQUES

• When to use sponges v. microfibers

• Microfiber ONLY on stainless steel

• Dry everything to get of streaks, hair, fuzz, spots

• Dish soap and / or water ONLY on stone surfaces

• Floor wet washing / avoiding streaks

• Inside oven process (letting soak with dish soap / water), steel wool inside oven, but nowhere else!)

• How to handle cluttered homes

• Check for cobwebs, corners if it looks clean still clean it (client will run their hands across it later)

03 CHECKLIST

• Premium v. Standard (baseboards, inside oven and ceiling fans included in Premium)

• Add-on options

• Reminder to take out trash, fluff pillows, make beds, fold blankets, tidy up and “stage the home as best as you can

• Reminder not to miss the “easy to miss” things — such as…lightswitches, windowsills, taking out the trash, exterior of cabinets

• Things we cannot do due to liability - standing on ladders, fragile items, etc.

• Process for when something is previously damaged in a home (Slack a picture to us immediately to document damage and ensure we don’t get blamed for it)

• Process if we accidentally break or damage something in a home (Slack a picture to use immediately so we can notify client and cover replacement)

04 CLIENT COMMUNICATION

• Greet client by name & introduce yourself

• Ask if they’d like to give you a tour or any specific place they’d like you to start

• Walkthrough at the end to ensure satisfaction

• Professional & polite

• Never tell the client you’re in a hurry, it’s your first day, you have to run to another job, or another team member was supposed to be there. We charge flat-rate according to scope so as long as the job is getting done correctly, it’s no different to the client how many people or much time is spent there.

05 ON THE JOB

• Be on time - yes there is an arrival window, but we need to arrive as close to the job start time as possible unless there is an emergency

• Always be prepared with your supplies

• Refresh the app and review notes

• Clock in and out

• If the client is unhappy with the cleaning, we have a satisfaction guarantee where we fix it and do another trip back. So checking your work before you leave or spending a little more time there up front always pays off.

06 WORKING AS A TEAM

• Walk in together

• Check each other’s work, regardless of roles, we all miss things!

• Always split tips

• Be kind and respectful to one another, sometimes we all have bad days

07 CULTURAL VALUES

• Tell the truth - Be honest. Do what you say, say what you do.

• Be nice - Always rise above. Be the bigger person.

• Help out - Sometimes we’re tired and need help. Lend a hand when you can.

• Make money - We want to be a good value for clients and cleaners.

• Have fun - Life is short. A small positive attitude can make a huge difference.

Please direct all trainees to this guide as well —> www.sparklyhousecleaning.com/careers

If you ever have any questions, please shoot us a Slack message :)